Question 1

Why have you made the move to go independent?

Accepted Answer

Our clients deserve it. Our clients are unique in that you trust us with your financial livelihood and expect us to always do what’s in your best interest. Because of this uniqueness, my team and I needed the freedom to be as objective, without any proprietary products or allegiance any one company. Having our own independent firm will let us do that for you. And being backed by the largest independent investment firm in the country, LPL Financial, gives us the size and scale to deliver an even better client experience.

Question 2

Why have you made the move to go independent?

Accepted Answer

Our clients deserve it. Our clients are unique in that you trust us with your financial livelihood and expect us to always do what’s in your best interest. Because of this uniqueness, my team and I needed the freedom to be as objective as possible, without any proprietary products or allegiance any one company. Having our own independent firm will let us do that for you. And being backed by the largest independent investment broker-dealer in the country, LPL Financial, gives us the size and scale needed to deliver an even better client experience.

Question 3

What does it mean to be “An Independent Advisor”?

Accepted Answer

Let’s start with what it does NOT mean – being independent does not mean we are unsupervised, and that we can freely do whatever we’d like with your resources. LPL Financial provides the supervision that Northwestern Mutual provided us before. We are still monitored, supervised, and supported by a large investment firm in LPL Financial.

Question 4

How do I benefit from this?

Accepted Answer

1. You will enjoy a simplified process of managing your assets. We will be able to get cash to your more easily, and eliminate many of the additional steps our prior process required.
2. Your fees for investment management will likely decrease.
3. You will have access to even more investment products than before.
4. You will enjoy how much easier it is to do business.

Question 5

How do I benefit from this?

Accepted Answer

1. There are no longer any proprietary insurance or investment products that we are expected to offer. Many clients may not be aware of the insurance sales culture we faced every day. We felt that culture did not align with our clients' needs, and needed to break free of that expectation.
2. Building an investment and wealth management practice with a firm specializing in wealth management (LPL Financial). The insurance company culture and technology often left our investors feeling frustrated due to capability limitations, or archaic systems and processes that did not prioritize our investors' needs. We did our best to make doing business with us as easy as possible. Now, it will be even easier and smoother, once we're up and running.
3. Increased client support because our technology aligns with our needs. This means less delay and faster turnaround times for you.
4. Account opening, paperwork and processes are much easier to work with and more streamlined. Again, this means more efficiencies for you.

Question 6

How do I benefit from this?

Accepted Answer

1. You will enjoy a simplified process of managing your assets. We will be able to get cash to your more easily, and eliminate many of the additional steps our prior process required.
2. Your fees for investment management will likely decrease.
3. You will have access to even more investment products than before.
4. You will enjoy how much easier it is to do business.

Question 7

What stays the same, and what's changing?"

Accepted Answer

1. Our name remains the same: Henderson Financial Group.
2. Everything you called us for in the past, you'll continue to call on us for into the future.
3. Our breadth of services and depth of financial knowledge remains just as strong, and we're continuing to add to that knowledge through continuing education and designations.
4. We are staying in same physical building, One Columbus Center in Virginia Beach. However we are building out our own space on the 5th floor. We look forward to welcoming you into our new space this spring!
5. Your statements and documents will now come with our new branding and logo!
6. There will be less steps involved to get things done. Before, to get cash or create checks, we had to call our home office, who called our clearing firm (Pershing), who had to call us back, etc. Now, we make 1 call. That's it.
7. Who we deliver our advice through is changing - we will be backed by the largest independent broker-dealer investment firm in the nation, LPL Financial.
8. We will have access to a much greater network of insurance and investment company products.
9. We will have greater control over the fees we charge.
10. Your existing insurance policies can remain where they are, but we will still assist with the insurance service.

Question 8

What stays the same, and what's changing?"

Accepted Answer

We won't be changing a lot, but things will get better. 
 
 • Our name is the same. Our breadth of financial knowledge remains just as strong, and we're continuing to add to that knowledge through continuing education and designations. 
 • We are staying in same location, but building out our own space on the 5th floor - we look forward to welcoming you into our new space this spring.
 • Your statements and documents will now come with our new branding and logo!
 • Less steps to get things done. Before, to get cash or create checks, we had to call our home office, who called our clearing firm (Pershing), who had to call us back, etc. Now, we make 1 call. That's it.
 • Who we deliver our advice through is changing - we will be backed by the largest independent investment firm, LPL, who's only business is in assisting independent advisors.
 • We will have access to a much greater network of insurance and investment company prodcuts.
 • We will have greater control over the fees we charge.
 • Your NM policies will remain in force, but we will service them differently going forward. They will still be very much be integrated into your current financial plan.

Question 9

What stays the same, and what's changing?"

Accepted Answer

1. Our name remains the same: Henderson Financial Group.
2. Everything you called us for in the past, you'll continue to call on us for into the future.
3. Our breadth of services and depth of financial knowledge remains just as strong, and we're continuing to add to that knowledge through continuing education and designations.
4. We are staying in same physical building, One Columbus Center in Virginia Beach. However we are building out our own space on the 5th floor. We look forward to welcoming you into our new space this spring!
5. Your statements and documents will now come with our new branding and logo!
6. There will be less steps involved to get things done. Before, to get cash or create checks, we had to call our home office, who called our clearing firm (Pershing), who had to call us back, etc. Now, we make 1 call. That's it.
7. Who we deliver our advice through is changing - we will be backed by the largest independent broker-dealer investment firm in the nation, LPL Financial.
8. We will have access to a much greater network of insurance and investment company products.
9. We will have greater control over the fees we charge.
10. Your existing insurance policies can remain where they are, but we will still assist with the insurance service.

Question 10

What do I need to do?

Accepted Answer

Take our call, and come with us! Our team will reach out to you to help walk you through the next steps. Electronic or wet signatures will be required to move your investment accounts with us.

Question 11

What do I need to do?

Accepted Answer

Take our call, and come with us! Our team will reach out to you to help walk you through the next steps. Electronic or wet signatures will be required to move your investment accounts with us.

Question 12

What do I need to do?

Accepted Answer

Our team will be reaching out to you to help walk you through the next steps. E-Signatures or Wet Signatures will be required to move your accounts with us.

Question 13

How do I contact you?

Accepted Answer

Ray Henderson
President | Chief Executive Officer | Wealth Management Advisor
ray@hendersonfg.com (mailto:ray@hendersonfg.com)| (757) 314-4638S(tel:+1-757-3144638)tephanie Sage
Vice President of Operations | Wealth Management Advisor
stephanie@hendersonfg.com (mailto:stephanie@hendersonfg.com)| (757) 314-4628T(tel:+1-757-3144628)ristan Adams
Financial Planning Specialist
tristan@hendersonfg.com (mailto:tristan@hendersonfg.com)| (757) 314-4618A(tel:+1-757-3144618)nnette Self
Executive Assistant
annette@hendersonfg.com (mailto:annette@hendersonfg.com)| (757) 314-4608(tel:+1-757-3144608)

Question 14

How do I contact you?

Accepted Answer

Ray Henderson
President | Chief Executive Officer | Wealth Management Advisor
ray@hendersonfg.com (mailto:ray@hendersonfg.com)| (757) 314-4638S(tel:+1-757-3144638)tephanie Sage
Vice President of Operations | Wealth Management Advisor
stephanie@hendersonfg.com (mailto:stephanie@hendersonfg.com)| (757) 314-4628T(tel:+1-757-3144628)ristan Adams
Financial Planning Specialist
tristan@hendersonfg.com (mailto:tristan@hendersonfg.com)| (757) 314-4618A(tel:+1-757-3144618)nnette Self
Executive Assistant
annette@hendersonfg.com (mailto:annette@hendersonfg.com)| (757) 314-4608(tel:+1-757-3144608)

Question 15

How do I contact you?

Accepted Answer

Ray, Stephanie, Tristan, and Annette are standing by to answer any questions you might have as we work through this process with you. Our phone numbers remain the same:
 • Ray Henderson: 757-314-4638
 • Stephanie Sage: 757-314-4628
 • Tristan Adams: 757-314-4618
 • Annette Self: 757-314-4608

Frequently Asked Questions